Usually occurs when the outcome of the situation is very important to one but less so to the other. ![]() The difference, however, is that the concept of conflict management is based on a premise that not all disputes end in resolution.Īssertiveness focus on MY needs, desired outcomes and agenda Cooperativeness focus on OTHERS needs and mutual relationship Compromising: both sides agreeing to make small or superficial concessions.īoth parties make concession and bargaining to and reach a settlement to which both agree.Īccommodating: cooperation wherein one side agrees to otherapos s wants. Tension: relationships are weighed down by negative attitudes and fixed opinions. ![]() Incident: a short and sharp exchange occurs without internal reaction. If disagreements are immediately not resolved, they fester and affect employee morale, leading to business productivity and efficiency. When disagreement is poorly dealt with, the outcome can be contention.Ĭontention creates a sense of psychological distance between people, such as feelings of dislike, bitter antagonism, competition, alienation, and disregard.Ĭonflict resolution skills are very essential to succeed in life, business or organization.Ĭonflicts are unavoidable because people have diverse beliefs, goals, ideas, views and perspectives and they clash.
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